RGTS-Hosted VoIP Phone and Internet Services Bring Enterprise Performance to Japan Society
Japan Society, a non-profit organization, is based in a five-story building on Manhattan’s east side. There, RGTS designed and installed a comprehensive system for VoIP (Voice over Internet Protocol) telephone service and Internet access.
Japan Society’s communications services are hosted and driven by the same powerful carrier-level infrastructure RGTS built in the Rockefeller Center building complex. The hosted approach provides Japan Society with affordable enterprise-level services, sparing them the capital equipment and staffing costs that make such services prohibitive for smaller businesses.
New Cabling Accepts PCs or IP Phones at Any Port – Instantly
RGTS began installation with a structured re-cabling of the entire building. Each work station was outfitted with three Category-6 communication ports, each of which accepts and serves a VoIP phone, a PC or network printer instantly. The programmed extension numbers, call coverage paths, and feature configurations reside within the individual VoIP telephone sets, not in the cabling. So an individual can move and plug his or her phone at any time into any port within the building – a significant flexibility gain.
After RGTS and the Japan Society determined the need, RGTS configured and installed the new cabling system for the building without disrupting the daily operations or existing cabling within the building, and without being stymied by absence of a core communication riser extending through the entire building.
Advanced VoIP Telephone Service, Faster Internet Access
RGTS–s VoIP telephone service offers a new generation of advanced performance features and broad flexibility to integrate with PC and data applications. RGTS configured 122 VoIP telephone extensions, 20 analog line extensions for fax machines and analog telephones for the Japan Society.
The installation included a sophisticated call center application that RGTS configured cost-effectively to distribute incoming calls among a small group of four or five staff members. The inflexible auto attendant was replaced with a new version significantly better and easier to manage. Japan Society–s staff members can now update their new auto attendant–s recorded messages and menu selections quickly and easily to keep up with the organization–s constantly changing calendar of programs, performances, and gallery exhibits. Internet access bandwidth is now twice the previous maximum speed. It can be scaled on demand in precise increments up to 100 Mbps. These new and updated functions provided significant productivity and flexibility gains.
Multiple Back-Up Layers to Assure Reliability
The reliability and resiliency of Japan Society’s new service, like that of virtually all RGTS clients, is, by careful design, extraordinarily high. A failure along any primary trunk line or at any central processor would be transparent to Japan Society staff members. Active redundant trunk lines and processors are ready to take over in milliseconds – too quickly for any voice call or data transfer to be interrupted. Failure tests performed on the new system proved its resilience.
The Japan Society’s hosted voice and Internet traffic flows across RGTS–s carrier-grade Transport Service on a private dedicated point-to-point fiber optic circuit using infrastructure that is completely independent of the incumbent local exchange carrier (ILEC). That traffic flows through RGTS–s core network in Rockefeller Center, where hosted services are monitored 24/7/365 by RGTS’s Network Operations Center staff. RGTS–s core network has redundant processors in physically remote buildings as well as multiple, physically diverse paths to the switched public telephone network and to the Internet.
Flexible, Creative Service Tailoring
Distinct from – but complementary to – delivering the industry’s highest level of technology performance and reliability, RGTS is committed to working flexibly and creatively to tailor its service to the specific needs of each client.
